Sometimes the displayed discount does not apply in full to certain products in your order. This behaviour is normal, it is not a bug.
💡 In short: some partner brands set their own discount caps. These rules are built into our system and apply automatically to their products.
Why do all discounts not apply?
Simplycure works with many partner brands. Some of them choose to limit, or even to prohibit, discounts on their products. These rules are set directly by the brands in order to respect their commercial conditions.
In practice:
A brand can set a maximum discount cap (e.g. 10 %)
A brand can not allow any discount at all (cap at 0 %)
Brands currently affected
Nutri-logics
Discount cap at 10 %
NHCO
No discount allowed: 0 %
Hifas Da Terra
No discount allowed: 0 %
What impact on your order?
When you apply an overall discount (practitioner benefit, a specific offer, and so on), products subject to a cap will never be discounted beyond the set limit. This can give the impression that:
Some products are not discounted
The total of the discounts does not exactly match the expected percentage
Good to know: these situations are normal and reflect the conditions specific to each brand. If you have any doubt about a specific order, our team is here to explain the detail of the discounts applied.
A question about your order? Our team is here. Write to us at [email protected] or via WhatsApp on +32 470 18 14 60.