This article explains what can be done to correct the delivery address of a Simplycure order, before and after shipping.
Have you spotted an error in your delivery address, or chosen the wrong carrier? It all depends on the status of your order. The window to act is short, so start the chat as soon as you notice the problem.
Good to know: orders are prepared and shipped within 24 to 48 working hours. After that, changing the address is technically no longer possible.
If your order has not shipped yet
Good news: we can still act. Start the chat at the bottom right and give us:
Your order number (format #XXXXX, shown in the confirmation email)
The full new address (recipient's name, street, postcode, town, country)
The new carrier or pickup point you want, if you also want to change it
Our team changes the order in our warehouse before it leaves. If the delivery method changes and this affects the price (for example switching from pickup point to home), we may adjust the amount.
If your order has already shipped
A small pitfall to avoid: once the parcel has been handed to the carrier, the address can no longer be changed. The carrier itself cannot redirect the parcel to another address or another pickup point after taking charge of it.
Two scenarios:
Address still valid (for example an old address you can still get to): the parcel is delivered as normal and you collect your order at the address provided
Incorrect or incomplete address: the parcel comes back to our warehouse, you are refunded on receipt, and you will need to place a new order to the correct address (delivery costs at your expense)
To follow the progress in every case, see our dedicated guide.
Good practice before confirming
Take 30 seconds to read your address carefully before payment: number, street, postcode, town, country. If you are delivering to a friend or relative, also check the recipient's name. A correct address means a parcel that arrives without any detour.
Frequently asked questions
How long do I have to change my address after ordering?
As long as the order has not shipped, usually a few hours to 48 hours after payment. Start the chat as soon as possible.
Can I change pickup point after shipping?
No. You will need to contact the carrier directly (Mondial Relay, Colissimo, Bpost, etc.) to see whether they offer a redirection to another pickup point. This is not always available.
My parcel came back to the warehouse because of a wrong address, what happens?
We refund you on receipt, after checking the products. The details of the process are explained in our dedicated guide.
Can I have it delivered to a friend or relative?
Of course. Enter the address of your choice when ordering, and specify the recipient's name if different from yours.
Can I change the address from my patient area?
You can update your default address in your area, but this does not change orders that have already been confirmed. To change an order in progress, the chat is the only way.
A question? Start the chat at the bottom right of the screen. Our assistant replies instantly, and if needed, our team takes over.