This article brings together everything you need to track your Simplycure parcel in real time and quickly resolve the most common delivery problems.
Most Simplycure orders are shipped within 24 to 48 working hours from our warehouse in Luxembourg. At each step, preparation, shipping and delivery, you receive an automatic email with up-to-date tracking.
Good to know: our tracking page simplycure.shipup.co centralises all statuses. You never need to contact us to find out where your parcel is: the information is always a click away.
1. Tracking your parcel in real time
Two ways to track your order:
Simplycure tracking page at simplycure.shipup.co, powered by ShipUp. It centralises status, next steps and any alerts in case of delay.
Direct link to the carrier (Bpost, Colissimo, DHL, DPD, Mondial Relay, and so on) included in the "Your parcel is on its way" email.
2. Understanding the emails you receive
Simplycure sends you an automatic email at each key step of the journey:
Order confirmation
Received immediately after payment, with the summary and the invoice attached.
No action from you, it is just for confirmation.
Parcel being prepared
Your order is about to be handed to the carrier.
Usual time: a few hours to 48 h after payment.
Parcel on its way
The parcel leaves our warehouse. The email contains your carrier tracking link.
This is when the carrier times start.
Delivery round started
The driver has set off and will call during the day (home delivery only).
If you are out, a delivery notice is left.
Parcel delivered
Your order has arrived. A link to leave a review is included.
For a pick-up point: remember the collection code, see the dedicated article.
Resolving a delivery problem
Status stuck for several days
If the "In transit" or "On its way" status stays unchanged for more than 3 days, start the chat: we open an enquiry with the carrier.
Status "Delivered" but parcel nowhere to be found
Check with your neighbours, in your letterbox and at the nearest pick-up point
Contact the carrier to obtain proof of delivery (photo, signature)
If the parcel is still nowhere to be found, start the chat: we open an enquiry and take over
I have no news of my order
Confirmation email not received: check your Spam. The sender is [email protected]. If nothing, start the chat.
Wrong email address at ordering: contact us with your name, order date and products ordered so we can find the file.
Slight logistics delay: possible in case of a temporary stock shortage. We inform you as soon as the situation clears.
I didn't collect my order in time (pick-up point)
The parcel is automatically returned to our warehouse. Once received:
The products are put back into stock
Your original order is refunded in full
To receive your products, you will need to place a new order
Incorrect delivery address
If you notice an error, start the chat as soon as possible. The full procedure is explained in our dedicated guide.
I didn't receive the pick-up point collection code
Check your Spam with the keywords Mondial Relay, Bpost, code, parcel. If nothing, follow the dedicated procedure to find it.
A small pitfall to avoid: Transport services are provided by external providers (Bpost, Mondial Relay, Colissimo, DHL, DPD, UPS, Post NL). We are not directly responsible for incidents that occur in transit, but we always commit to offering you a suitable solution: a reshipment or a full refund in case of proven loss.
Frequently asked questions
How long before my parcel is shipped?
Usually within 24 to 48 working hours after payment is validated. Beyond that, check your spam or start the chat.
The carrier lost my parcel, what happens?
If the loss is confirmed at the end of the enquiry, we send you a new parcel free of charge, delivery costs included, or we process a full refund. The detailed procedure for returns, refunds and lost parcels is explained in our dedicated guide.
Can I change my address after shipping?
No, the carrier cannot redirect a parcel already in transit. Always check your address before confirming.
When should I start to worry about a delay?
Beyond 3 days with no change in status, or beyond the time announced by the carrier. Start the chat: we take over with the carrier.
My parcel was delivered damaged, what should I do?
Photograph the outside of the parcel and the damaged products, then start the chat with these images and your order number. We offer a reshipment or a refund depending on the situation.
A question? Start the chat at the bottom right of your screen. Our assistant replies instantly, and if needed, our team takes over.