This article walks you through every step, from the email you received from your practitioner to confirming your first Simplycure order.
Your health practitioner has sent you a personalised selection of food supplements via Simplycure. This recommendation is not a fixed basket: it is a proposal tailored to your situation, which you can review, adjust and order whenever you like.
Time to order: your recommendation stays accessible for several months, so you are not required to order straight away.
Opening your recommendation
You receive an email from Simplycure (sender: [email protected]) with the subject line "Your practitioner has sent you a recommendation". Click the View my recommendation button to access your space.
Can't find the email? Check your Spam and Junk folders. If nothing appears even after a few minutes, contact your practitioner directly so they can resend the link: they have it to hand in their practitioner space.
Understanding what you see
The recommendation page shows you:
The list of products selected by your practitioner, each with a photo and a summary
The dosage and instructions for use, if your practitioner has filled them in (morning, evening, with food, and so on)
A possible personalised message from your practitioner explaining their choices
The total price with, where applicable, your patient discount applied automatically
You can adjust: the quantities, remove a product, or leave everything for later. You can view the recommendation as many times as you need.
Placing your order
When you are ready to order:
Check your basket (products and quantities)
Enter your delivery address
Choose your delivery method, home delivery or a pick-up point
Select your payment method
Confirm
You immediately receive a confirmation email with the summary and the invoice attached. As soon as your order ships, a second email sends you the tracking number for your parcel.
Accepted payment methods
Bank card
Visa, Mastercard, Maestro, Amex, Bancontact
The fastest and most widely used. Instant confirmation.
Online payment
PayPal, Google Pay, iDeal
Handy if you would rather not re-enter your card.
Payment in 3 instalments, interest-free, with Alma
Available for orders between 50 € and 2,000 €
To spread the cost of a large order over 3 months.
Frequently asked questions
Can I change the recommended products?
Yes. Your practitioner selected the products based on your situation, but you remain free to change the quantities or remove a product.
How long does my recommendation stay valid?
It stays accessible for several months from your patient space. Prices may change over time, but the link keeps working.
How do I track my order once I've placed it?
As soon as your parcel ships, you receive an email with the tracking number.
What if some products aren't available on Simplycure?
Your practitioner can recommend products from brands not distributed by Simplycure. In that case, a button in your recommendation redirects you to the brand's official website to complete the purchase.
Is my data protected?
Yes. Simplycure only collects the information strictly needed (email, delivery address). No health data is stored by default.
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