This article explains how patient discount codes work, how to avoid misuse, and what happens if one of your codes circulates online.
Some patients look for discount codes online before ordering, even without having received one from you. Here is what that means and how to protect yourself simply.
Why it is a problem
When a patient uses a code found online rather than your personal link, there are two consequences:
For you
The order may be attributed to another practitioner, which distorts your tracking, and the points are not credited to you as they normally would be.
For Simplycure
It affects our margins: we grant a discount and points on an order that was not prescribed by the rules.
What we do to limit these situations
Patient catalogues are protected as far as possible to prevent their indexing by search engines.
We favour unique, secure links over text codes, which are harder to share or find online.
Good to know: if you notice that one of your codes has been misused, contact us quickly. We handle each case individually.
The best way to avoid this problem
The most effective solution is simple: always offer your patients a discount, even a symbolic one (3% is enough). A patient who already benefits from an advantage via your link has no reason to go looking for another code online.
In the event of use without a direct prescription
Rule applied: you receive 50% of the usual points instead of the full amount, to keep a balance between recognising your role and the financial impact.
Frequently asked questions
How do I know if one of my codes has been misused?
You will notice it if an order appears in your dashboard without you having sent a recommendation to that patient. If in doubt, contact us.
Can I change my patient discount code?
Yes, contact our team, we will help you with this.
Going further
A question? Start the chat at the bottom right of your screen. Our assistant replies instantly, and if needed our team takes over.